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➢ Paid plans start from $89 a month

Quick Facts

➢ Rated 4.4 out of 5 from 380+ G2 reviews
➢ $233.5 million in funding raised over 7 rounds


Transform Your Customer Service and Omnichannel Messaging with Kustomer

The Aiifi Verdict

Revolutionize your customer service with Kustomer’s AI-powered platform and omnichannel messaging capabilities. Connect with customers on their preferred channels, access their complete history, automate workflows, and provide preemptive support. Kustomer enables you to measure and improve customer satisfaction with CSAT surveys and reporting.

Key Features

  • Connect with customers on preferred channels.

  • Access complete customer history.

  • Automate workflows and provide preemptive support.

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Product Details

Kustomer is an AI-powered customer service CRM platform that enables you to:

  • Connect with your customers on their preferred channels: email, chat, SMS, social media, WhatsApp, or voice. Kustomer lets you manage all your conversations in one place and switch seamlessly between channels without losing context.

  • Access a complete timeline of every customer’s history, behavior, and preferences, regardless of the channel they reach out on. Kustomer gives you a 360-degree view of your customers and lets you personalize your interactions based on their needs and expectations.

  • Leverage AI-powered automation to streamline customer service processes, such as customer onboarding and support. Kustomer helps you save time and resources by automating repetitive tasks and routing conversations to the right agents.

  • Predict contact reasons with machine learning. Kustomer helps you maximize service team efficiency by leveraging historical data to automatically triage, process, and route conversations to the right agent at the right time.

  • Automate workflows, routing, tagging, and responses with business rules and custom integrations. Kustomer helps you streamline your customer service processes and save time and resources by automating repetitive tasks and routing conversations to the right agents.

  • Deploy code-free chatbots across the entire customer journey to handle common inquiries, collect information, and drive conversions. Kustomer enables you to create and launch powerful, multichannel bots without coding or technical skills. You can also monitor and optimize their performance with analytics and reporting.

  • Provide preemptive support by identifying and addressing customers’ needs before they contact you. Kustomer allows you to proactively reach out to your customers with relevant messages and offers based on their behavior and preferences. You can reduce inbound support volume by providing self-service options through knowledge bases and chatbots.

  • Measure and improve customer satisfaction with CSAT surveys and reporting. Kustomer helps you track and analyze how happy your customers are with your service and identify areas for improvement. You can also collect customer feedback through surveys and ratings and use it to enhance your customer experience.

The Sales Pitch

Kustomer is trusted by thousands of businesses across various industries, such as UNTUCKit, Ring, Glossier, Rent the Runway and more. It is also part of Meta (formerly Facebook), which means it has access to cutting-edge technology and innovation.

You can also add AI for customer service with Kustomer IQ, which enables you to reduce contact volume with intelligent self-service and chatbots. Or you can supercharge your support team with conversation classification, agent suggestions, and language detection.

Ready to see Kustomer in action? Start your free 14-day trial today and discover how Kustomer can help you grow your business with the top-rated CRM for customer service—no credit card required. Click the link to start your free trial now!

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